From the Book - Third edition.
Sect. I. Planning Services --
Ch. 1. Library in Its Community --
Planning Services for Today's Children --
Developing Services for the Community --
References and Additional Reading --
Ch. 2. Strategic Planning and Outcome Evaluation --
Establishing Children's Department Goals --
Stating Goals and Objectives --
Evaluating Achievement --
Using the Results of Evaluation --
References and Additional Reading --
Sect. II. Managing the Department --
Ch. 3. Creating a Productive Work Environment --
Supervising a Department --
Communication within the Department --
Format of Communication --
References and Additional Reading --
Ch. 4. Recruiting and Retaining Staff --
References and Additional Reading --
Ch. 5. Communication and Leadership --
Building Awareness within the Library --
Effective Informal Communication --
More Formal Communication --
Cooperating with Other Departments --
Systemwide Coordinators of Children's Services --
Tasks of a Children's Coordinator --
Working without a Coordinator --
References and Additional Reading --
Ch. 6. Annual Children's Department Reports --
Shaping Annual Reports --
Tailoring Reports to Different Groups --
References and Additional Reading --
Ch. 7. Budgeting, Finance, and Fundraising --
References and Additional Reading --
Ch. 8. Planning Facilities --
Managing the Children's Department Space --
Renovating the Children's Department --
Planning New Libraries --
References and Additional Reading --
Ch. 9. Keeping Children Safe and Problem-free in the Library --
Organizing to Maintain Security --
Balancing the Needs of All Patrons --
References and Additional Reading --
Sect. III. Managing Services --
Ch. 10. Collection Management --
Collection Development --
References and Additional Reading --
Ch. 11. Electronic Resources and Services --
Creating a Children's Department Website --
Keeping up with Technology --
References and Additional Reading --
Ch. 12. Intellectual Freedom and Censorship --
Basic Intellectual Freedom Documents --
Reacting to a Challenge --
When Censor and Librarian Agree --
Problems with Electronic Resources --
Maintaining Intellectual Freedom in the Library --
References and Additional Reading --
Ch. 13. Organizing Special Events and Ongoing Programs --
Preparing for an Event --
Working with Visiting Celebrities --
Planning Ongoing Programs --
References and Additional Reading --
Ch. 14. Serving Schools, Daycares, and Child Serving Agencies --
Working with Child Serving Agencies --
References and Additional Reading --
Ch. 15. Marketing Children's Services --
Public Relations Techniques --
Evaluating Marketing and Public Relations --
References and Additional Reading --
Sect. IV. Professional Development --
Ch. 16. Sharing Ideas with Other Youth Librarians --
Networking within a System or Region --
Moving beyond the System --
Contributing to the Professional Dialogue --
Importance of the Professional Dialogue --
References and Additional Reading.
