The new library workplace : not so quiet
Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct
Challenging patron behaviors
Common types of challenging patrons
Understanding threats and getting help
Workplace violence: awareness, prevention, and response
Conducting your own site security survey
Community partnerships : law enforcement, mental health , and homeless services
Staff development for a safer library : results, not just rules
Library security survey checklist
Sample library security suggestions for site survey reports
Sample staff training exercises
Want less stress? : try more BREADS
